That telecommunications is the largest number of complaints received in Spain does not escape anyone. Invoices with unjustified amounts, uncompensated service outages and other problems are most common from what’d that they were but less common is that an operator apologize to its customers by letter as you have just done Yoigo.
In the last stretch of 2012 Telstra customers looked like it was almost impossible access to the personal area of the web operator from which can be found the realized consumption, previous invoices or make negotiations more while those who called to the telephone service were waiting on many occasions they were endless.
Something that appears to already be arranged but so the operator wanted apologize through a letter to its customers. In it the operator recognizes the problems suffered by its customers and attributed them to technical changes in its platform as well as an unusual volume of queries and new customer engagements.
Telstra is aware of the inconvenience caused to customers by asking them apology in addition to point out that the technical problems have already been resolved and to avoid future congestion of your customer service telephone operator has reinforced by the recruitment of additional staff that Department.
Although this letter can be considered an unusual movement of marketing or similar is to receive these types of communications on the part of a mobile operator by what surely many customers have appreciated this detail. The same We are interested in your opinion an act of good faith or pure marketing?